{"id":8550,"date":"2021-01-10T13:59:42","date_gmt":"2021-01-10T12:59:42","guid":{"rendered":"https:\/\/imago-technologies.com\/support-repair\/"},"modified":"2024-02-26T13:27:03","modified_gmt":"2024-02-26T12:27:03","slug":"rma","status":"publish","type":"page","link":"https:\/\/imago-technologies.com\/de\/rma\/","title":{"rendered":"Support & Repair"},"content":{"rendered":"[vc_row type=“full_width_content“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_color=“#003d5c“ scene_position=“center“ top_padding=“0″ constrain_group_1=“yes“ bottom_padding=“0″ text_color=“light“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overlay_strength=“0.5″ gradient_direction=“left_t_to_right_b“ shape_divider_position=“bottom“ shape_divider_height=“0″ shape_divider_bring_to_front=“true“ bg_image_animation=“none“ parallax_bg=“true“ parallax_bg_speed=“fast“ shape_type=“triangle“][vc_column column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ top_margin=“-13″ bottom_margin=“-13″ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][divider line_type=“Full Width Line“ line_thickness=“2″ divider_color=“accent-color“][\/vc_column][\/vc_row][vc_row type=“full_width_background“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_image=“6807″ bg_position=“left bottom“ bg_repeat=“no-repeat“ scene_position=“center“ constrain_group_1=“yes“ top_padding_tablet=“20%“ bottom_padding_tablet=“25%“ text_color=“light“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ enable_gradient=“true“ color_overlay=“#0081c3″ color_overlay_2=“#ec6600″ overlay_strength=“0.8″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ parallax_bg=“true“ parallax_bg_speed=“fast“ shape_type=“curve“][vc_column column_padding=“padding-10-percent“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“top“ centered_text=“true“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][vc_row_inner content_placement=“bottom“ column_margin=“none“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ translate_y_tablet=“27px“ translate_y_phone=“18px“ translate_x_phone=“-30px“ text_align=“center“ min_width_phone=“400px“][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“3\/4″ tablet_width_inherit=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“ enable_animation=“true“ animation=“fade-in-from-left“ offset=“vc_col-xs-12″][nectar_highlighted_text color_type=“gradient“ highlight_color=“#ff6b30″ secondary_color=“rgba(255,107,48,0.01)“ text_color=“rgba(255,255,255,0.6)“ style=“half_text“ custom_font_size=“5vh“ delay=“200″]\n

Support<\/em><\/h1>\n[\/nectar_highlighted_text][\/vc_column_inner][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/4″ tablet_width_inherit=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“ offset=“vc_hidden-xs“][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=“in_container“ full_screen_row_position=“middle“ column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ scene_position=“center“ top_padding=“3%“ bottom_padding=“1.5%“ top_padding_phone=“10%“ text_color=“dark“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overlay_strength=“0.3″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ shape_type=““][vc_column column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/1″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][vc_row_inner column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ text_align=“left“][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“top“ top_margin_phone=“40px“ centered_text=“true“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/5″ tablet_width_inherit=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“ enable_animation=“true“ animation=“fade-in“][\/vc_column_inner][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ centered_text=“true“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“3\/5″ tablet_width_inherit=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][vc_column_text css=“.vc_custom_1613550927439{margin-bottom: -3px !important;}“]\n

Our team is ready to help<\/h2>\n[\/vc_column_text][divider line_type=“Small Line“ line_alignment=“default“ line_thickness=“3″ divider_color=“extra-color-gradient-2″ animate=“yes“ custom_line_width=“140″ delay=“100″][divider line_type=“No Line“ custom_height=“25″][vc_column_text max_width=“800″]Customer information for Support and RMA number request.<\/span>[\/vc_column_text][divider line_type=“No Line“ custom_height=“10″][\/vc_column_inner][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/5″ tablet_width_inherit=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=“default“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ text_align=“left“][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/5″ tablet_width_inherit=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][\/vc_column_inner][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“3\/5″ tablet_width_inherit=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][vc_column_text css=“.vc_custom_1617004748814{margin-bottom: 3px !important;}“]If you have a Support or RMA request, please proceed as follows:<\/strong><\/span>
\nPlease register to submit a Support or RMA request. By registering, you enable us to process your requests quickly and efficiently, thus shortening the processing time.[\/vc_column_text][vc_column_text]\n

[nectar_btn size=“large“ button_style=“regular“ button_color_2=“extra-color-gradient-1″ color_override=“#ffffff“ solid_text_color_override=“#ffffff“ icon_family=“default_arrow“ url=“https:\/\/imago.freshdesk.com\/support\/login“ text=“Login \/ Registration“ margin_top=“30″ css_animation=“slideInLeft“]\n[\/vc_column_text][vc_column_text]If you have merchandise to return to us, please proceed as follows:<\/strong><\/span>
\nYou will be asked to create a ticket. The RMA serves as a clear identification for your returned merchandise and for quick and smooth processing. You can use it to view your status at any time. Merchandise returned without an RMA number will not be processed and sent back. Please fill in all fields to describe your product and problem. An RMA confirmation will be accomplished within our ticket system, it will include the assigned RMA number. Original packaging (if available) should be used for shipping to minimize the potential risk for damage. Please enclose the serial number of the product with your returned merchandise. Note the RMA number on the outside of the package. All RMA returned items must be sent via traceable means, UPS preferred.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/5″ tablet_width_inherit=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=“full_width_background“ full_screen_row_position=“middle“ column_margin=“50px“ equal_height=“yes“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_color=“#d8d9d9″ scene_position=“center“ top_padding=“3%“ bottom_padding=“1.4%“ top_padding_tablet=“10%“ bottom_padding_tablet=“2%“ top_padding_phone=“10%“ bottom_padding_phone=“4%“ text_color=“dark“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overlay_strength=“0.3″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ shape_type=““][vc_column column_padding=“padding-3-percent“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/5″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][\/vc_column][vc_column column_padding=“padding-3-percent“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color=“#ffffff“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“3\/5″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][nectar_gradient_text heading_tag=“h3″ color=“extra-color-gradient-2″ gradient_direction=“diagonal“ text=“Return address“][divider line_type=“Full Width Line“ line_thickness=“1″ divider_color=“default“ custom_height=“20″][vc_column_text css=“.vc_custom_1611765861178{margin-top: 25px !important;}“]IMAGO Technologies GmbH<\/strong>
\nStrassheimer Str. 45
\n<\/strong>61169 Friedberg, Germany<\/strong><\/p>\n

Our business hours are Monday to Friday from 9am to 5pm.[\/vc_column_text][divider line_type=“Full Width Line“ line_thickness=“1″ divider_color=“default“ custom_height=“20″][\/vc_column][vc_column column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/5″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][\/vc_column][\/vc_row][vc_row type=“full_width_background“ full_screen_row_position=“middle“ column_margin=“50px“ equal_height=“yes“ column_direction=“default“ column_direction_tablet=“default“ column_direction_phone=“default“ bg_color=“#d8d9d9″ scene_position=“center“ top_padding=“1.4%“ bottom_padding=“4%“ top_padding_tablet=“10%“ bottom_padding_tablet=“2%“ top_padding_phone=“10%“ bottom_padding_phone=“4%“ text_color=“dark“ text_align=“left“ row_border_radius=“none“ row_border_radius_applies=“bg“ overlay_strength=“0.3″ gradient_direction=“left_to_right“ shape_divider_position=“bottom“ bg_image_animation=“none“ shape_type=““][vc_column column_padding=“padding-3-percent“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/5″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][\/vc_column][vc_column column_padding=“padding-3-percent“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color=“#ffffff“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“3\/5″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][nectar_gradient_text heading_tag=“h3″ color=“extra-color-gradient-2″ gradient_direction=“diagonal“ text=“Repair policy“][divider line_type=“Full Width Line“ line_thickness=“1″ divider_color=“default“ custom_height=“20″][vc_column_text css=“.vc_custom_1611765209320{margin-top: 25px !important;}“]If you are requiring repair, please read our RMA guidelines.[\/vc_column_text][vc_column_text el_class=“extra-line-height-tinyMCE“]PDF RMA guideline <\/i><\/span><\/a>[\/vc_column_text][divider line_type=“Full Width Line“ line_thickness=“1″ divider_color=“default“ custom_height=“20″][\/vc_column][vc_column column_padding=“no-extra-padding“ column_padding_tablet=“inherit“ column_padding_phone=“inherit“ column_padding_position=“all“ background_color_opacity=“1″ background_hover_color_opacity=“1″ column_shadow=“none“ column_border_radius=“none“ column_link_target=“_self“ gradient_direction=“left_to_right“ overlay_strength=“0.3″ width=“1\/5″ tablet_width_inherit=“default“ tablet_text_alignment=“default“ phone_text_alignment=“default“ column_border_width=“none“ column_border_style=“solid“ bg_image_animation=“none“][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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