Support

Our team is ready to help

Customer information for returning merchandise RMA (Return Merchandise Authorization) number request.

If you have merchandise to return to us or if you have a complaint, please proceed as follows:
Please register to submit an RMA request. By registering, you enable us to process your requests quickly and efficiently, thus shortening the processing time.

You will be asked to create a ticket. The RMA serves as a clear identification for your returned merchandise and for quick and smooth processing. You can use it to view your status at any time. Merchandise returned without an RMA number will not be processed and sent back. Please fill in all fields to describe your product and problem. An RMA confirmation will be accomplished within our ticket system, it will include the assigned RMA number. Original packaging (if available) should be used for shipping to minimize the potential risk for damage. Please enclose the serial number of the product with your returned merchandise. Note the RMA number on the outside of the package. All RMA returned items must be sent via traceable means, UPS preferred.

Return address

IMAGO Technologies GmbH
Strassheimer Str. 45
61169 Friedberg, Germany

Our business hours are Monday to Friday from 9am to 5pm.

Repair policy

If you are requiring repair, please read our RMA guidelines.